Training & Support

Training courses and support are available for Tactical Analyst web. Please read below for more information.

Training Courses

Full training courses for Tactical Analyst web and mobile are available through the WFA-E Moodle Training Campus. These courses provide in-depth review of the application through video’s and other assignments. Please note that the training courses are private and require an account. Contact your supervisor to gain access to the campus if you do not already have an account.

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TA Campus

Application Support

For Installation Issues

  • During working hours contact your Unit IT Coordinator
  • For additional IT questions or after hours support, please contact:
    • CAL FIRE IT’s 24×7 Helpdesk: (916) 894 9600

For Login & Software Problems

  • Login Problems: Tom.Webb@fire.ca.gov
  • Software Problems: Contact Unit RDS2

For Software Support From Technosylva

  • Support Hours: 08:00-17:00 Pacific Time – 7 days/week
  • Email: CalFireSupport@WildfireAnalyst.com
  • Phone: 1 888 918 3246